Customer Service

Each and every one of us serve customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. This course will look at all types of customers and how we can serve them better and improve ourselves in the process.

Course Topics:
-Stating what customer service means in relation to all your customers, both internal and external
-Recognizing how your attitude affects customer service
-Identifying your customers’ needs
-Using outstanding customer service to generate return business
-Building good will through in-person customer service
-Providing outstanding customer service over the phone
-Connecting with customers through online tools
-Dealing with difficult customers