Tips, techniques, and practice opportunities for interpersonal skills.

Topics: Four communication styles, overcoming negative thinking, listening vs. hearing, body language, SMART goals for assertive behavior, positive self-talk, first impressions, I-Messages, STAR model for presentations, rapport-building, handling difficult interpersonal situations.

Foundational course on accounting and financial record-keeping.

Topics: Accounting terminology, cash vs. accrual methods, accounts payable/receivable, journals & general ledgers, balance sheets, financial statements, budgeting, internal & external auditing.

How to conduct yourself professionally in business settings.

Topics: Effective introductions, the 3 C's of good impressions, minimizing social nervousness, business cards, remembering names, handshake steps, four levels of conversation, table manners & dining etiquette, email grammar, telephone/voicemail etiquette, formal vs. informal letters, thank-you notes, dressing for success, dress codes, international etiquette.

Refresher on writing plus an overview of common business documents.

Topics: Spelling & grammar, sentence/paragraph construction, agendas, emails, business letters, proposals, reports, RFPs, projections, executive summaries, business cases, proofreading, peer review, printing & publishing.

Understanding different communication methods.

Topics: Defining communication, communication barriers, non-verbal & paraverbal skills, STAR method for speaking on the spot, active listening, asking good questions, appreciative inquiry, conversing & networking, mitigating precipitating factors, common ground, "I" messages.

Serving all types of customers better.

Topics: Internal vs. external customers, attitude & customer service, identifying customer needs, generating return business, in-person service, phone service, online tools, dealing with difficult customers.

Tools to start, run, and grow a business.

Topics: Starting a business, developing a business plan, getting financing, hiring & training employees, running your business, growing your business.

Planning and action for achieving personal and professional goals.

Topics: Overcoming procrastination, four P's of goal setting, improving motivation, time management, tips for completing tasks, increasing productivity, to-do list characteristics, SMART goals, learning from mistakes.

Finding and hiring the perfect candidate.

Topics: Presenting open positions, developing hiring strategy, determining interview candidates, interview steps & techniques, welcoming new hires, finding potential candidates.

Discovering and developing leadership potential.

Topics: Great Man Theory, Trait Theory, transformational leadership, adapting leadership styles, directing, coaching, participating, delegating, Kouzes and Posner, personal inventory, action plans, personal goals.

Breaking into the marketing world with the right strategies.

Topics: What is marketing, common marketing types, the marketing mix, communicating the right way, customer communications, marketing goals, the marketing funnel, marketing mistakes.

Understanding negotiation phases and building win-win solutions.

Topics: Understanding negotiation, getting prepared, laying the groundwork, exchanging information, bargaining, mutual gain, closing, dealing with difficult issues, negotiating outside the boardroom, negotiating on behalf of someone else.

Taking control of your public image.

Topics: Defining yourself, controlling/developing your image, personal & professional influences, sharpening your brand, appearance, social media, brand management during crisis, branding personality traits.

Step-by-step guide to the proposal writing process.

Topics: Understanding proposals, beginning the process, preparing an outline, finding facts, writing skills, writing the proposal, readability, proofreading & editing, final touches.

Developing engaging programs and delivering with power.

Topics: Identifying your audience, creating an outline, organizing the program, fleshing it out, putting it all together, being prepared, overcoming nervousness, delivering your speech.

Basic sales process and tools.

Topics: Understanding the talk, preparing for the call, creative openings, making your pitch, handling objections, sealing the deal, following up, setting goals, managing data, using a prospect board.

Managing time effectively from goal setting to crisis management.

Topics: SMART goals, prioritizing time, planning wisely, tackling procrastination, crisis management, organizing workspace, delegating, setting a ritual, meeting management, alternatives to meetings.